Frequently Asked Questions

Personalized Products

What is the turnaround time for personalized items?

May I rush my order?

How long does shipping take?

Do you send design proofs for personalized products?

May I make a change or cancel my order?

Will my order be finished early?

Processing & Shipping

When will my order be ready to ship?

What is my order status?

Has my order shipped yet?

Shipping carriers and speed

I need to purchase something and get it ASAP, what are my options?

I need my order in a few days, can you guarantee it will arrive?

Will a signature be required for delivery?

Order Help

Can I update the shipping address?

What is your return policy?

My package is stuck in transit and the delivery is late, what can I do?

My order tracking says "delivered" but I didn't get my package. What should I do?

Gift Orders

May I add a gift message?

Do you offer gift wrapping?

Product Information

How should I wash my products?

Are your products safe?